OUR RETURNS POLICY
At The Swank Store we believe in providing our customers with the highest quality, original garments. We put in a lot of effort and time sourcing the latest on trend designs while also ensuring the manufacturing of both fabric and garment maintain the highest of standards.
We do understand that a few customers may change their mind about their purchase from from time to time. For whatever reason, if you are unhappy with the purchase, be it a rare fault in the fabric or just a change of heart about the buy, we will happily exchange the item with another of your choice or provide you with a full refund of your money.
Our only condition is that the Item/s must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn & must not be soiled.
We allow a 30 day period from the time of item dispatch, for items to be returned back to The Swank Store
All you need to do is to return your items to
TheSwankStore Care Of
1104 R St Studio 120 Sacramento, CA 95811
Once items are returned to the above address, we will process your return request Immediately
Refunds and additional information:
- Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.
- The Swank Store allows returns within 30 days of item dispatch. That is you will have up to 30 days to make contact with The Swank Store about your return request & must return items within the 30 day period
- Refunds are not offered on sale items unless they are deemed faulty.
- Refunds are not offered on items which are made at specific sizing for customers.
ALL SALES FOR ITEMS PURCHASED DURING OUR THREE ANNUAL SALE PERIODS ARE FINAL - This includes a) 1/2 Year June Clearance, b) BlackFriday/Cyber Monday Sales & c) our End of Year Clearance No refunds, exchanges or returns are accepted in anyway - unless the item/s are deemed faulty